Community Manager Job Description
MUST have a friendly and professional phone and email etiquette
MUST have superior organizational skills
MUST be ready to work hard, BE OPEN TO FEEDBACK and an ability to communicate well with everyone around with a friendly smile
MUST be committed to the mission and vision of Urban Co-Lab
MUST submit a 30 second video that best showcases yourself. (See instructions below.)
Here at Urban Co-Lab, it's all about personality so we really want to get a sense of who you are.
We are looking for a dynamic and enthusiastic Community Manager to add to our team. This person will help us make everyday at Urban Co-Lab the best day possible. If you're not a people-person, this job isn’t for you. If early mornings and detailed organization make you cringe, this job isn’t for you.
Everyday you’ll be tasked with ensuring that the overall experience our members and guests have in the space is of the highest quality.
If you're entrepreneurial and an effective multi-tasker, who won't crack under the pressure of competing priorities and deadlines, we want YOU!
You're a creator, a hustler, and a self-starter. You’ll constantly execute new ways to build community and enhance our member experience. You own your mistakes, learn and move forward at a fast-pace. You represent an effective leader and role model.
Ensure that the facility is fully operational and that processes are running smoothly
Provide high level customer service and hospitality to everyone (guests, members, tough personalities, stars, the president, etc.)
Solve member related issues to ensure a cohesive community
Add and contribute to improving upon what we have in place
Work as a cohesive team with all Urban Co-Lab staff members to ensure efficiency and camaraderie
Maintain product knowledge and manage software for all Urban Co-Lab operations
Maintain the distinct Urban Co-Lab aesthetic, appearance, atmosphere and culture
Previous hospitality experience a plus
Knowledge of Austin entrepreneurial ecosystem a STRONG plus, especially the social entrepreneurship/innovation space in Austin (extra 15 bonus point).
MUST have the ability to prioritize and multi-task within a fast-paced environment
MUST maintain an extremely positive attitude and take initiative at all times
MUST be able to move fast and efficiently in tight spaces
MUST be willing to initiate tasks and perform duties without direction
MUST have excellent communication skills and be able to work with a wide range of personalities
MUST have outstanding customer service and problem solving skills
MUST have a positive, can-do attitude are. In order to do that, we ask that you create a 30sec video letting us know why you belong here. Below you'll find instructions and requirements for the video:
Complete ALL of the steps to be considered.
Create a 30 second video showing us what you got. Be bold, be creative, and let us know why YOU belong here.
Send link/file to firstname.lastname@example.org
Subject should include first name and last name with the title “Community Manager”
Check us out on Instagram @Urban Co-Lab
Check out our Twitter @Urban Co-Lab
Like us on Facebook. Facebook.com/Urban Co-Lab
And if you're brave, sign up for a tour: Urban Co-Lab.com/to
Work with an amazing in-house team - but also become part of a community of creative and inspiring entrepreneurs
Urban Co-Lab member benefits like discounts to food trailers and other local businesses
PLEASE SUBMIT YOUR RESUME AND A LINK TO YOUR 30-SECOND VIDEO TO INFO@URBANCO-LAB.COM. APPLICATIONS WILL BE REVIEWED ON A ROLLING BASIS.